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Complaints

Customer Complaints Procedure

Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers are unsatisfied, it’s important to us that this is dealt with objectively, fairly and as quickly as we are able to.
The following procedure explains how we deal with complaints, our commitments to you and what action to take if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service, then we would like to hear from you. Please use the below details to let us know –
  • E: Complaints@vizionautos.co.uk
  • T: 0203 322 1905
  • P: Vizion Autos ltd, 330 Centennial Park Centennial Avenue, WD6 3TJ
We kindly ask, so we can look into your complaint as quickly as possible. You include as much detail as you can, however if we are missing anything we will be in touch. We will aim to come back to you within 48 working hours of receiving your complaint.
If we are able to investigate and resolve your complaint within 3 days, you will receive a summary resolution response from ourselves, which will detail our outcome and findings.
In the event our investigations take longer than 3 days, we will issue you a Final Response within the 8-week timescale. Whilst we try to close any complaint before this 8-week time frame, we do need to make you aware we do have this time. Our final response will include detailed information of your complaint, our investigation and the resolution we have come to. If you are not satisfied with our Final Response or the handling of your complaint within the 8-week time frame, you can contact the Financial Ombudsman service using the details below. You must do this within six months of our final response.
  • W: www.financial-ombudsman.org.uk
  • T: 08000234567
  • P: Exchange Tower, Harbour Exchange, London, E14 9SR
Vizion Finance logo
Vizion Autos Ltd is an authorised credit broker, not a lender, registered in England, company registration number 12299957. We are authorised and regulated by the Financial Conduct Authority under reference number 920157. The registered office address 330 Centennial Park, Centennial Avenue, WD6 3TJ.We can introduce you to a limited number of finance providers on our panel depending on your credit rating and affordability. By introducing your details, we receive a commission from our finance partners/lenders. This is a fixed percentage or figure and may vary by lender/partner, however this will never impact the rate or acceptance you are provided. Further information can be supplied on request. There is no fee charged by us for arranging the car financing or car warranty, but some lenders may charge a fee. All finance is subject to status and income. Written quotations are available on request. ICO Number ZA798078.
Contact Info
330 Centennial Park, Centennial Avenue, WD6 3TJ
sales@vizionfinance.co.uk
+0203 322 1905